frequently asked questions
We make doing laundry simple. We save your time. With simple and affordable pricing, we save you money so you can enjoy more of the things you love.
$1.75/LB
YOUR CARD WILL BE CHARGED UPON YOUR ORDER BEING WEIGHED INTO THE SYSTEM AT THE STORE. WE BILL YOUR CREDIT OR DEBIT CARD DIRECTLY. WE WILL EMAIL YOU A DETAILED INVOICE EACH TIME YOUR CARD IS BILLED. YOU CAN ALSO RECEIVE INVOICE TOTALS BY TEXT.
WE ACCEPT ALL MAJOR CREDIT, DEBIT CARDS, EBT, & MOBILE PAY OPTIONS
THERE ARE NO PICKUP OR DELIVERY FEES.
THERE IS A 10 LB MINIMUM ORDER FEE.
WE’VE PUT IN PLACE EMAIL AND TEXT REMINDER TOOLS TO HELP MAKE SURE YOU DON’T FORGET. THERE IS NO FEE FOR LEAVING YOUR LAUNDRY FOR A FEW DAYS, BUT, AFTER 30 DAYS ALL ABANDONED CLOTHING WILL BE DONATED TO A LOCAL SHELTER IF WE ARE UNABLE TO REACH THE CUSTOMER.
NO CONTRACTS EVER! YOU CAN CANCEL OR SUSPEND YOUR ACCOUNT AT ANY TIME.
YES, WE CAN OFFER PICKUP AND DELIVERY, PLEASE SEE THE STORE FOR DETAILS.
FOR EXPRESS ORDERS, WE CAN GET THEM BACK IN AS QUICK AS 2 HOURS BUT MOST ORDERS CAN BE SCHEDULED FOR THE SAME OR NEXT DAY.
JUST LET OUR STAFF KNOW WHEN YOU DROP OFF AND WE CAN EITHER USE HANGERS YOU PROVIDE OR PROVIDE THEM FOR YOU.
YES, WE CAN TEXT, EMAIL OR SEND A PUSH NOTIFICATION.
NO, NEVER! ALL ORDERS ARE PROCESSED COMPLETE INDIVIDUALLY, IN FACT OUR LAUNDRY SPECIALISTS ONLY PROCESS ONE ORDER AT A TIME TO AVOID ANY CHANCES OF CLOTHES BEING MIXED UP.
ABSOLUTELY, WE CAN HANDLE ALMOST ANY SPECIAL INSTRUCTIOMS, JUST LET OUR TEAM KNOW WHEN YOU DROP OFF.
OF COURSE, WE ALWAYS FOLLOW MANUFACTURE RECOMMENDATIONS BUT WILL HAPPILY AIR DRY ANYTHING YOUD LIKE.
WE DO IT ALL!! WE CAN WASH PRETTY MUCH ANYTHING THAT CAN BE WASHED.
WE HOPE YOU DO! IF YOU HAVE A SPECIAL WAY YOU LIKE THINGS, JUST LET OUR TEAM KNOW AT DROP OFF OR ADD YOUR NOTES IN THE AP.
YES, WE DO, PLEASE LET US KNOW THE STAIN DETAILS AT DROP OFF AND WE WILL DO OUR BEST TO GET THEM OUT, BUT OF COURSE WE CAN MAKE NO GUARANTEE’S.
ALTHOUGH, IT IS HIGHLY UNLIKELY, ACCIDENTS CAN HAPPEN. IF WE DAMAGE OR LOSE SOMETHING, WE WILL MAKE IT RIGHT.
AT THIS TIME, WE DO NOT OFFER ANY TAILORING SERVICES BUT PLEASE CHECK BACK BECAUSE WE ARE ALWAYS GROWING OUR MENU OF SERVICES.